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List view record 1: The Customer Service Survival Kit [ebook] : What to Say to Defuse Even the Worst Customer SituationsList view anchor tag for record 1: The Customer Service Survival Kit [ebook] : What to Say to Defuse Even the Worst Customer Situations
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The Customer Service Survival Kit [ebook] : What to Say to Defuse Even the Worst Customer Situations

Gallagher, Richard2013
By providing clear techniques, behavioral science insights, case studies, situation-specific advice, and actionable practice exercises, workplace communication expert Richard Gallagher has created a resource that can help anyone master the delicate art of communication. The Customer Service Survi...
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