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List view record 1: Difficult People and Situations: Damage Control [efilm]List view anchor tag for record 1: Difficult People and Situations: Damage Control [efilm]
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Difficult People and Situations: Damage Control [efilm]

2015
An excellent case study of a major product delivery disaster and a very angry client - all superbly managed by the account manager, who demonstrates exceptional service, communication, problem solving, and leadership skills. Version 1: Drama only - 7 minutes Version 2: With 20 Key Learning Points...
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