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Thumbnail for This is service design doing : applying service design thinking in the real world : a practitioner's handbook

This is service design doing : applying service design thinking in the real world : a practitioner's handbook

Stickdorn, Marc2018
How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers. Youll learn specific facilitation guidelines on how to run workshops, ...
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Thumbnail for This is service design doing : applying service design thinking in the real world : a practitioner's handbook

This is service design doing : applying service design thinking in the real world : a practitioner's handbook

Stickdorn, Marc2018
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Copies: 1
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