Customer Experience: Journey Mapping [eLearn]
Walters, Jeannie2018
Streaming Video
Gain a deeper understanding of your customer. Find pain points and opportunities in the customer experience with journey mapping.If you strive for a customer-centric culture, you have to understand the customer's journey—every step of the way. Customer journey mapping is a powerful way to find pain points and opportunities in your customer experience. This course gives organizations a resource to plan their entire customer service program, and create maps that reflect each of the customer's touchpoints with your company. Certified Customer Experience Professional (CCXP) Jeannie Walters shows how to set up a customer journey mapping program for success, introduces tools and techniques to execute the journey mapping process, and explains how to go deeper to test your understanding and take action.
Main title:
Customer Experience: Journey Mapping [eLearn] / with Jeannie Walters
Author:
Walters, Jeannie, speakerlinkedin.com (Firm)
Imprint:
Carpenteria, CA linkedin.com, 2018.
Notes:
12/04/201812:00:00AM
Performers:
Cast: Presenter: Jeannie Walters
System details:
Latest version of the following browsers: Chrome, Safari, Firefox, or Internet Explorer. Adobe Flash Player Plugin. JavaScript and cookies must be enabled. A broadband Internet connection.
LC class:
LDC748569
Language:
English
BRN:
667145
Electronic access: