Modern civility : etiquette for dealing with annoying, angry, and difficult people
Lett, Cynthia W.2013
Book
Here are hundreds and hundreds of real people’s most common complaints and the proper responses to them. Written by an eminent etiquette expert, it is a guide to how to behave well and, more importantly, how to respond to bad behavior.
Main title:
Author:
Imprint:
New York : Skyhorse Publishing, c2013.
Collation:
x, 167 p. : col. ill. ; 23 cm.
Notes:
Includes bibliography.
Contents:
Partial contents: Machine generated contents note: ch. 1 Significant Others and Children -- Husbands -- In the Kitchen -- Coffee -- Emptying the Trash -- Snoring -- Doing the Laundry -- The Art of Communication -- Miscellaneous Annoyances -- Wives and Girlfriends -- Children -- Restaurants -- A Meltdown -- Appearance of Children -- Out at the Store -- Around the House -- Electronics -- Parents and Their Children -- Miscellaneous Annoyances -- ch. 2 Eating with Others -- Hearing Others Eat -- Watching Others Eat -- General Restaurant Annoyances -- Restaurant Waitstaff -- Common Table Manners -- Using Utensils -- Food Conversations -- Miscellaneous Annoyances -- ch. 3 Working with Others -- Bosses -- Cubicles -- Messy Office Environment -- Food at Work -- Office Meetings -- Office Parties -- Interviews -- Part 1 -- Part 2 -- Miscellaneous Annoyances -- A Side Note: The Office "Jerk" -- ch. 4 Being Served -- General Customer Service -- Virtual Help Desks -- Doctor's Office -- Retail --
ISBN:
1626364125 (pbk)9781626364127 (pbk)
Dewey class:
395
Language:
English
Subject:
BRN:
68112
| Location | Collection | Call number | Status/Desc |
|---|---|---|---|
| Library at the Dock | -Society | SOCIETY 395 LETT | Available |