United breaks guitars : the power of one voice in the age of social media
Carroll, Dave, 1968-2012
Book
A songwriter whose YouTube video enacted change in the airline industry's approach to customer service explains how his attitude helped him achieve success and offers advice to companies on how they should deal with social-media uprisings from disgruntled customers.
Main title:
Author:
Edition:
1st ed.
Imprint:
Carlsbad, Calif. : Hay House, 2012.
Collation:
xii, 197 p. : ill. (chiefly col.) ; 23 cm.
ISBN:
9781401937935 (hbk alk paper)1401937934 (hbk alk paper)9781401937942 (pbk)
Dewey class:
658.812
Language:
English
Subject:
BRN:
94112
| Location | Collection | Call number | Status/Desc |
|---|---|---|---|
| Kathleen Syme Carlton | -Business and IT | BUSIN 658.812 CARR | Available |