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City of Melbourne Libraries

The evaluation and measurement of library services

Matthews, Joseph R.2018
Book
This guide provides library directors, managers, and administrators in all types of libraries with complete and up-to-date instructions on how to evaluate library services in order to improve them.* Helps librarians to thoroughly examine their libraries' services toward making improvements* Enables librarians to answer with authority the question "what difference do we make?"* Explains the most effective ways of conducting library measurement and evaluation, covering qualitative and quantitative tools, data analysis, and specific methodologies for measuring and assessing specific services* Offers a highly readable and clear treatment of a topic of paramount importance, but that librarians often find difficult.
Main title:
The evaluation and measurement of library services / Joseph R. Matthews ; foreword by Lisa Hinchliffe.
Author:
Edition:
Second edition.
Imprint:
Santa Barbara, California : Libraries Unlimited, an imprint of ABC-CLIO, LLC, [2018]©2018
Collation:
xxvi, 446 pages : illustrations ; 26 cm
Notes:
Includes bibliographical references and indexes.
ISBN:
9781440855368 (pbk)9781440855368 (paperback)
Dewey class:
027.473
Language:
English
BRN:
549784
LocationCollectionCall numberStatus/Desc
Southbank LibraryLibrary Professional DevelopmentLPD 027.473 MATTOn loan - Due: 08 Jul 2026
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