People love you : the real secret to delivering legendary customer experiences
Blount, Jeb2013
Book
Explains how to achieve business success by providing remarkable service and building interpersonal, emotional bonds with customers.
Main title:
Author:
Imprint:
Hoboken : John Wiley, 2013.
Collation:
x, 181 p. ; 23 cm.
Notes:
Includes index.
Contents:
About the author -- Foreword -- What's love got to do with it -- Seven principles of customer engagement -- Five levers of customer experience -- Put customers first -- Acknowledgements.
ISBN:
9781118433249 (hbk alk paper)
Dewey class:
658.812
LC class:
HF5415.5
Language:
English
Subject:
BRN:
202900
| Location | Collection | Call number | Status/Desc |
|---|---|---|---|
| Kathleen Syme Carlton | -Business and IT | BUSIN 658.812 BLOU | Available |