The 10 Pillars of Customer Experience [eLearn]
Cleveland, Brad2022
Streaming Video
Explore this list of pillars that lead to great customer experience.Customer experience is a team sport! When everyone understands customer experience and the key pillars that support it, powerful enthusiasm, alignment, and collaboration tend to follow. In this course, Brad Cleveland explains what customer experience is and shows you 10 key pillars that, together, create a positive customer experience. Brad explains how to build the foundation for customer experience through vision, goals, and employee engagement. He highlights the importance of listening, both through a great voice of the customer (VoC) strategy and through customer service opportunities that provide insight on where to improve. Brad goes over how to design a better customer experience by wrapping data in a compelling customer narrative and improving processes and technology. He covers building inspiration through customer advocacy and innovation, then dives into using investments and leadership to build and maintain momentum.
Main title:
The 10 Pillars of Customer Experience [eLearn] / with Brad Cleveland
Author:
Cleveland, Brad, speakerlinkedin.com (Firm)
Imprint:
Carpenteria, CA linkedin.com, 2022.
Notes:
8/12/202212:00:00AM
Performers:
Cast: Presenter: Brad Cleveland
System details:
Latest version of the following browsers: Chrome, Safari, Firefox, or Internet Explorer. Adobe Flash Player Plugin. JavaScript and cookies must be enabled. A broadband Internet connection.
LC class:
LDC2479439
Language:
English
BRN:
766938
Electronic access: