How to Resolve Conflicts [eLearn]
Guttormsen, TJ2021
Streaming Video
Learn how to resolve conflicts. Get the tools and techniques you need to identify conflict and chart a course to a resolution.This course provides the tools you need to identify conflict and chart a course to resolution. Instructor TJ Guttormsen introduces the art of de-escalation—how to mutually move from conflict to cooperation and reconciliation. He provides three basic rules to help you navigate conflict, helps you identify underlying causes, and explains how sticking to “I-statements” and avoiding absolutes can help diffuse almost any charged situation. In chapter two, he provides a step-by-step process for conducting a conflict resolution conversation. Follow along for real-world tips, tricks, and techniques to help you become a conflict resolution expert—and make sure to download the free guide in the exercise files to keep on hand for real-world situations. This course was created by TJ Guttormsen. We are pleased to offer this training in our library.
Main title:
How to Resolve Conflicts [eLearn] / with TJ Guttormsen
Author:
Guttormsen, TJ, speakerlinkedin.com (Firm)
Work:
Imprint:
Carpenteria, CA linkedin.com, 2021.
Notes:
6/01/202112:00:00AM
Performers:
Cast: Presenter: TJ Guttormsen
System details:
Latest version of the following browsers: Chrome, Safari, Firefox, or Internet Explorer. Adobe Flash Player Plugin. JavaScript and cookies must be enabled. A broadband Internet connection.
LC class:
LDC2885186
Language:
English
BRN:
721167
Electronic access: