Communication skills in interpersonal relations [efilm]
2014
Streaming Video
Assertive communication skills with clients/residents are highlighted. The ability of assistants to communicate effectively is the key to the quality of care they are able to provide. Aging, disease processes, and other chronic conditions may lead to behavior changes. This program illustrates strategies for effective communication.
Author:
Imprint:
[San Francisco, California, USA] : Kanopy Streaming, 2014.
Collation:
1 online resource (1 video file, approximately 42 min., 30 sec.) : digital, .flv file, sound
Notes:
Title from title frames.Originally produced by NEVCO Education in 2005.
System details:
Mode of access: World Wide Web.
Language:
English
BRN:
491563
Electronic access: