Building Rapport with Customers [eLearn]
Golden, Myra2018
Streaming Video
Forge a human connection with your customers. Learn how to establish rapport within the first few seconds of a customer service interaction.Want to set yourself up for success each time you interact with a customer? Take steps to establish a genuine, human connection with the person you're speaking with. In this course, instructor Myra Golden helps customer service reps accomplish this by stepping through how to establish rapport within the first few seconds of a customer service interaction. Myra shares simple techniques that can help you kick off a conversation in a way that makes your customers feel respected, listened to, and at ease. Learn how to keep the conversation flowing by yielding to customers and pacing their words and expressions. Plus, discover techniques that can help you build rapport in specific situations, including chat interactions, emails, and circumstances in which you need to deliver bad news.
Main title:
Building Rapport with Customers [eLearn] / with Myra Golden
Author:
Golden, Myra, speakerlinkedin.com (Firm)
Imprint:
Carpenteria, CA linkedin.com, 2018.
Notes:
11/30/201812:00:00AM
Performers:
Cast: Presenter: Myra Golden
System details:
Latest version of the following browsers: Chrome, Safari, Firefox, or Internet Explorer. Adobe Flash Player Plugin. JavaScript and cookies must be enabled. A broadband Internet connection.
LC class:
LDC746263
Language:
English
BRN:
667130
Electronic access: