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Emotional intelligence and critical thinking for library leaders

Shaffer, Gary L., 1963-2020

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Summary

Increasingly, more is being asked from library leaders and those who aspire to join their ranks. As the use of libraries changes, leaders need to improve their emotional intelligence and critical thinking in order to attract and retain users. Focused on practical management advice, this is an engaging discussion of how library leaders can grow in their role. Detailing 25 emotional intelligence traits library leaders and others rely on most, expert author Gary L. Shaffer explores how critical thinking skills and emotional intelligence overlap, and how we can utilise them to improve. Looking across decision-making, problem-solving, critical writing, and creative thinking, Shaffer includes four case studies, each relating to both emotional intelligence and critical thinking skills. With real-world evidence and practical advice, the case studies show us how four library leaders used these traits and skills to tackle major real-world problems and issues. Finally, Shaffer suggests three leadership styles we can adopt to improve our emotional intelligence.