The Starbucks experience : 5 principles for turning ordinary into extraordinary
Michelli, Joseph A., 1960-2007
Book
The Starbucks Experience contains a robust blend of home-brewed ingenuity and people-driven philosophies that have made Starbucks one of the world's most admired companies, according to Fortune magazine. With unique access to Starbucks personnel and resources, Joseph Michelli discovered that the success of Starbucks is driven by the people who work there - the partners. And the special experience they create for each customer. Filled with real-life insider stories, eye-opening anecdotes, and solid step-by-step strategies, this book takes you deep inside one of the most talked-about companies in the world today.
Main title:
The Starbucks experience : 5 principles for turning ordinary into extraordinary / Joseph A. Michelli.
Author:
Michelli, Joseph A., 1960-, author
Imprint:
New York : McGraw-Hill, 2007.©2007
Collation:
xiv, 208 pages ; 22 cm
Notes:
Includes bibliographical references (pages 183-193) and index.
ISBN:
97800714778400071477845 (alk paper)9780071477840 (hardback)
Dewey class:
658
Language:
English
BRN:
200135
| Location | Collection | Call number | Status/Desc |
|---|---|---|---|
| Southbank Library | -Business and IT | BUSIN 658 MICH | Available |