Working with difficult people
Hakim, Amy Cooper2016
Book
A revised edition of the classic guide on how to best resolve conflict in today's technologically advanced workplace. Your work day is filled with them--people who frustrate, impede, maneuver, undermine, plot, connive, and whine. This indispensible guide details specific techniques for handling all of them, with easy-to-follow scenarios for every situation. Updated and revised to reflect modern issues including technology, generation gaps, and language barriers, this guide describes 10 kinds of culprits, from tyrants and bullies (regular and cyber) to the pushy and presumptuous to connivers and camouflagers; and offers helpful strategies and phrases for diffusing workplace tensions and effectively resolving conflicts.
Main title:
Working with difficult people / Amy Cooper Hakim and Muriel Solomon.
Author:
Hakim, Amy Cooper, authorSolomon, Muriel, author
Edition:
Second revised edition.
Imprint:
New York, New York : TarcherPerigee, an imprint of Penguin Random House LLC, 2016.©2016
Collation:
xvi, 336 pages ; 21 cm.
Notes:
Includes index.
ISBN:
9780143111870 (paperback)
Dewey class:
650.13
Language:
English
BRN:
446805
| Location | Collection | Call number | Status/Desc |
|---|---|---|---|
| City Library | -Business and IT | BUSIN 650.13 HAKI | Available |
| Kathleen Syme Carlton | -Business and IT | BUSIN 650.13 HAKI | Available |
| Library at the Dock | -Business and IT | BUSIN 650.13 HAKI | Available |
| Southbank Library | -Business and IT | BUSIN 650.13 HAKI | On loan - Due: 13 Jul 2026 |